Return Policy

French Carousel wants your complete satisfaction!

Return: 

If you are not satisfied with your purchase, you will receive a full refund, less shipping costs, within 15 days of purchase (shipment date) on products that are unworn, unwashed, unused in its original packaging and in the same condition that you received it.

Please contact French Carousel at: customerservice@frenchcarousel.com  or fill out the form by clicking on "contact us" on the bottom of our main page and request a Return Merchandise Authorization number.

Please provide your order number and information when you contact us.

Please ship to us the merchandise for which you received a Return Merchandise Authorization and clearly indicate the number on the package.

Please mail your return via UPS, Fedex or USPS with a tracking number. We are not responsible for lost packages.

French Carousel will not accept returns received without authorization, or not in the original condition as stated above.

We reserve the right to deny credit for any merchandise that does not meet our return policy requirements. 

In this case, your package would be returned to you at your expense.

Upon receipt of your return merchandise and inspection, French Carousel will issue you a full refund, less shipping costs. You would be notified by email.

Refunds will be applied as a credit for the purchase price plus any applicable sales tax. They will be applied to your original method of payment.

Exclusions apply on all personalized items, gift cards, special orders, and sale items.

These are FINAL SALE, no returns/exchanges/refunds can be applied.

 Exchange:

Please return your item for another size, style, color within 15 days of purchase (shipment date) to our return address (written on your invoice and package label). Any questions, please contact us at: customerservice@frenchcarousel.com or by filling out the "contact us" form on the bottom of our main page.

No exchanges on personalized items, special orders, and sale items. These are FINAL SALE.

Upon receipt of your merchandise and inspection, French Carousel will send you the appropriate size, color, or style.

You will be notified by email if the alternative size, color, or style is not available, you will be issued a refund.  The refund will be applied to your original method of payment.

Gifts are exchange only.

Size Chart

Size

Weight

Newborn  8-10 lbs
3 Months 11-12 lbs
6 Months 13-18 lbs
12 Months 19-23 lbs
18 Months 24-27 lbs
24 Months 27-29 lbs